Terms of Service
These Terms of Service ("Terms") govern your use of ZePay's digital payment services. By accessing or using our services, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing and using ZePay's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Description of Service
ZePay provides digital payment solutions for various services including but not limited to:
- Airtime top-up for mobile networks
- Data bundle purchases
- Cable TV subscriptions (DSTV, GOTV, Startimes, Showmax)
- Electricity bill payments
- Betting platform funding
- Educational payment services
3. User Eligibility
To use our services, you must:
- Be at least 18 years old
- Be a resident of Nigeria
- Provide accurate and complete registration information
- Maintain the security of your account credentials
4. Account Registration and Security
You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.
You must immediately notify us of any unauthorized use of your account or any other breach of security.
5. Payment Terms
Transaction Fees:
All applicable fees will be clearly displayed before you complete any transaction. Fees may vary based on the service provider and transaction amount.
Payment Methods:
We accept payments through various methods including bank transfers, debit/credit cards, and digital wallets.
Refunds:
Refunds are processed according to the policies of individual service providers. Some services may not be eligible for refunds once processed.
6. Service Availability
While we strive for 99.9% uptime, we do not guarantee uninterrupted access to our services. We reserve the right to temporarily suspend services for maintenance, updates, or other operational reasons.
7. User Conduct
You agree not to use our services for any unlawful purpose or to conduct any illegal activity, including but not limited to:
8. Intellectual Property
All content, trademarks, and data on our platform, including but not limited to software, databases, text, graphics, icons, hyperlinks, private information, designs, and agreements, are the property of ZePay or its licensors.
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of our services, to understand our practices.
By using our services, you consent to the collection and use of your information as outlined in our Privacy Policy.
10. Limitation of Liability
Important Notice
ZePay shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.
Our total liability to you for any claims arising from your use of our services shall not exceed the amount paid by you for the specific transaction in question.
11. Dispute Resolution
Any disputes arising from these Terms shall be resolved through:
- Direct negotiation with our customer support team
- Mediation through a neutral third party
- Legal proceedings in Nigerian courts
12. Termination
We reserve the right to terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our platform. Continued use of our services after such modifications constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.
15. Contact Information
If you have any questions about these Terms, please contact us:
Email: info@zepayng.com
Phone: +234 814 841 6242
Address: Lagos, Nigeria
- Customer support is available 24/7
- Legal inquiries will be responded to within 48 hours
- All communications are confidential
Questions About These Terms?
Our legal team is here to help clarify any aspect of our Terms of Service.
Contact Legal Team